General Terms and Conditions
These general terms and conditions give you an overview of the services on test.wisecheckup.co.uk (the “Website”). All offers are aimed exclusively at consumers making purchases for private purposes. We offer you GetTested items which are labelled as such. GetTested collaborates with a number of subcontractors of medical laboratory operations for analysis of the samples. GetTested provides efficient, affordable, and secure ISO-certified laboratory testing. Find more about GetTested below.
To order items, you must be at least 18 years old. The items offered are not a substitute for traditional healthcare. In case of any problem, you should always contact healthcare. When you place your order, you accept these general terms and conditions.
Test results
Before you start, you need to register your test. Your test kit contains a sticker with your unique test ID. Register your test ID at my.gettested.io. You will receive your test result digitally via the login you created when you registered your test at https://my.gettested.io/login
You as a customer are responsible for registering your unique test ID in order to receive your analysis answer. Your analysis answers are sent encrypted with ID verification for maximum security.
Shipping and delivery terms
Shipping will be added with £ 5.
We dispatch our offers using Royal Mail Tracked 24 service (Monday to Friday). Orders before 2pm are organised and shipped out for next day delivery.
Items you paid for are sent to the address you specified when ordering. You as a customer are responsible for providing correct address information when ordering. If you have not received your delivery within 10 working days, please contact us at and we will help you.
Prices and Payment
All prices are stated in GBP including VAT.
All payments on the website are processed by Stripe in a secure manner. We accept various payment methods including credit/debit cards and online payment platforms.
Right of withdrawal
You as a customer have a 14-day right of withdrawal. The withdrawal period begins to apply on the day you receive your goods.
The right of withdrawal only applies to analyses that have not been sent to the laboratory for analysis and where the test kit, including the pre-stamped envelope, has not been used. Any shipping and return costs are borne by the customer and are not refunded.
Contact [email protected] to exercise your right of withdrawal and further instructions. If you get a refund from us, it means that you will lose an offer for a free premium subscription to “Ornament: Health Monitoring” mobile app. If you have already activated this offer, the developer of this app may decrease your premium subscription to free access to the app.
If you do not return everything in original condition, we reserve the right to deduct the amount of the refund to cover the fees for the material cost (in particular, a cost for the sample material of your test kit, shipping cost).
How to help us to process your request
You can demonstrate that you have not used the test kit by providing the photos of the test kit. If you open the test kit, you can send the photos of the contents of the home kit, as well as the Test-ID for lab tests only. In the event of a right of withdrawal, you have 14 days to return the test kit once you have told us about your wish to use your right of withdrawal. We will refund you within 14 days of receiving the home kit back. Refunds can only be sent back to the original payment method used in a charge.
Complaint
If the item you received is damaged or if you received the wrong item, please contact [email protected] as soon as possible and we will help you.
We ask you to follow the instructions carefully. Should you unexpectedly need more material to perform your test, please contact [email protected] .
In the event of a dispute, we follow the General Complaints Board’s recommendations.
Customer Integrity
The personal information you provide in connection with your purchase is stored so that we can fulfil our agreement on services or products towards you. According to the Personal Data Act, you have the right to access the information we have registered about you. Contact us at [email protected] if any information is incorrect and we will correct it or delete it.
If you have chosen to receive our newsletters, we will also process your personal data in order to send you information about our business.
Other
Ornament reserves the right to make any price changes and is not responsible for any errors that may be attributable to a laboratory used for sampling and analysis.
Ornament reserves the right to make errors in the article information.
Details about GetTested
GetTested is an owner and manufacturer of all offers available on the Website.
Get Tested International AB
Mörtnäs hagväg 3, lokal 11,
13444 Gustavsberg, Sweden
VAT UK: GB459272659
[email protected]
Details about the seller
Ornament Health LTD is a seller of all offers available on the Website.
Ornament Health LTD
Flat/Office No. 203, Highpoint Residence,
1 Melountas & Evagora Pallikaridi,
4000, Mesa Geitonia, Limassol, Cyprus
VAT Cyprus: 10427824T
[email protected]